What is BizBuzzColorado.com and why should I use it?
BizBuzzColorado.com is free website that's your best source for finding local professionals and businesses in Colorado. You can read reviews and ratings from other local consumers, and you can also write your own reviews. These reviews help you to find trusted local businesses.

What kind of businesses can I find on BizBuzzColorado.com?
We aim to include every business and professional in Colorado. Some of the more popular categories include: home services, medical care, personal services, and real estate. You can also check out the "Popular Searches" list on the homepage.

SEARCHING

How do I use BizBuzzColorado.com to find a local business?
You can search by the type of business or by the name of a business. You can start by clicking on one of the "Popular Searches" on the homepage or simply type your information into the search bar on the homepage. The results will show any businesses that include your search terms in their category or name.

How are businesses listed in the results sorted?
Premium Listings (listings with logos and more information) appear at the top of the search results and are sorted by average rating from highest to lowest. All other businesses with at least one review appear next and are sorted by average rating from highest to lowest. If two businesses have the same average rating, the business that has more reviews will appear first. If two businesses have the same average rating and same number of reviews, the one with the most recommendations from other business appears first. Businesses with no reviews appear at the bottom of the list in alphabetical order. You can choose to display your search results by distance, alphabetically, or by number of reviews.

How do I read the reviews for a business?
Simply click on the name of the business. You will then see the full listing for that business, including the reviews. The reviews for the business are always displayed in chronological order. The most recent reviews appear first.

I'd like to rate a business but I can't find it on BizBuzzColorado.com.
BizBuzzColorado.com strives to maintain complete listings, but new businesses are opening all the time. If you have a favorite local business that you would like to add to the site, ask the business to click here to create its listing.

How can I change an incorrect listing?
BizBuzzColorado.com is eager to provide the most accurate information possible about local businesses. Only business owners can make changes to the listing for a specific business. If information needs to be updated, the owner of the business should click on the "Is this your business?" link that appears on the profile page for the business.

Why do some businesses have more than one listing?
A business may have more than one listing if it has multiple phone numbers at the same location. If you identify a business with duplicate listings, please email support@BizBuzzColorado.com.

When I search for a business, I don't get any results. Why?
Please check the spelling of the search term. As a general rule, the more words you type into the search box, the fewer results you will receive.

How can I adjust the geographic scope of my search?
The search radius option helps you find businesses that are located within set distances from your chosen location. You can set the search area between a 5-mile and 100-mile radius. The default search radius is set at 25 miles.

How do I see a map for a business location?
You can view a map of a business's location from the company's profile page. You can also get driving directions. Please note that the map feature is only accurate if the business has a specific street address. Businesses without a specific street address will not display a map.

REGISTRATION / REVIEWS

How can I write a review of business on BizBuzzColorado.com?
Simply find a business you want to review, and then click on the "review this business" link next to the listing. You will be prompted to log in. If you don't already have a reviewer account, you will be asked to register and create an account.

Why register as a BizBuzzColorado.com user?
Registered users of BizBuzzColorado.com are the only consumers who can post reviews of local businesses on the site. BizBuzzColorado.com encourages consumers to give accurate and honest reviews of local service professionals. To protect the credibility of these reviews, we allow consumers to review a business only once. That's why we ask consumers to register first. If you have an account on Facebook, you may register on BizBuzzColorado.com using your Facebook account.

What information is required to register on BizBuzzColorado.com?
It only takes a couple of minutes to register. You simply need to provide a valid email address and some basic demographic information.

Are the reviews on BizBuzzColorado.com anonymous?
When you register for an account, you will be asked to create a "username." This is the only identifying information that will appear beside your review.

After I have registered, how do I log in to my account the next time I visit BizBuzzColorado.com?
Click the "Reviewer Login" link below the green search bar at the top of the website.

I forgot my username and/or password. What do I do?
At the bottom of the log-in page, you'll see a link to "Forgot your password?" Click on that and then type the email address you used to register on the site. Your password will then be emailed to you.

How private is my registration information?
Your privacy is important to us. We will not provide your email information to another company or individual. Please review our "Privacy Statement" for our policies concerning your privacy.

Do I need to confirm my registration before reviewing a business?
No. You are allowed to post a review immediately after registering, but you should receive a confirmation email shortly after creating your profile. If you did not receive your confirmation email, either your email address was entered incorrectly or the spam filters for your email program blocked delivery. If you have any questions, please email support@BizBuzzColorado.com.

Once I've registered, can I change my username or password?
You can change your password but not your username. If you want to change your password, log into your reviewer account. Then click the "Edit my Account" tab that appears under the main search bar at top of the page.

My reviews haven't been published. Why is this?
It may take 48 hours or more for new reviews to be published. BizBuzzColorado.com also reserves the right to delay, refuse or remove any review for any reason.

What standards must a review meet before it is published?
BizBuzzColorado.com wants all reviews to conform to our Website Terms of Use and to meet the following guidelines:

1. The review must be written by an actual customer of the business or someone who attempted to become a customer.
2. The review must accurately describe the customer's experience with the business.
3. The review must only describe the customer's experience with the business.
4. Current or former employees/owners of a business may not review their own business.
5. Current or former employees/owners of a business may not review a competing business.
6. The review of a business may not mention a competing business.
7. The review of a business may not include a website address.
8. Negative reviews (1 or 2 stars) must include SPECIFIC details about why the customer was dissatisfied.
   

I think there's a review on the site that doesn't meet these guidelines. What should I do?
The integrity of the reviews on BizBuzzColorado.com is very important to us. A staff member attempts to screen every review before it's posted on the site. While we won't delete a review simply because it's negative, we do want to know if there's a published review that doesn't meet our guidelines. Please email support@BizBuzzColorado.com. Once we receive a formal notification about a specific review, we will temporarily suspend the review from the site while we research whether it meets our guidelines. If we determine it does meet our guidelines, the review will be reinstated on the site.

Is there a limit on the length of a review?
Yes. Reviews must be at least 50 characters (letters) and no more than 1000 characters.

Can I delete or edit one of my ratings or reviews?
If you have a concern about a review you've previously written, please email support@BizBuzzColorado.com.

BUSINESS LISTINGS

How can I get my business listed on BizBuzzColorado.com?
BizBuzzColorado.com strives to maintain complete listings, but new businesses are opening all the time. If you would like to add your business to the site, click here to create the listing or go to the "add your business" link on the homepage. In order for a business to be listed on BizBuzzColorado.com, it must meet at least ONE of the following two criteria:

• It must have a phone number with an area code of Colorado or a neighboring state, or
• It must have an actual street address (not a P.O. Box) in Colorado or a neighboring state.

Can I provide more information about my business than just the name, address and phone number in my free listing?
Yes. You can claim the listing for your business to add more information and access more features. There is no cost for claiming the listing for your business. Simply click on the "Is this your business?" link that appears on the profile page for your business. You will be asked to create a business account. After you create your account, you can add the hours of operation for your business and create an email link. You will also get access to other features. For example, you will receive an email alert whenever a new review is posted about your business. You can also participate in the Trusted Business Network.

What is the Trusted Business Network?
The "Trusted Business Network" is a unique feature on BizBuzzColorado.com. It allows local businesses to recommend their favorite companies and professionals. These recommendations appear on the listing page for a business. A business that's active in the Trusted Business Network can also move higher in the search results. The information from the Trusted Business Network -- along with the consumer reviews -- helps consumers find the most trustworthy businesses in their community.

How can I really make my business stand out from the competition on BizBuzzColorado.com?
After you claim the free listing for your business, you can upgrade to a Premium Listing. This allows you to add detailed descriptions, photos, website links, and online coupons. Your business will also appear at the top of the search results, and ads for your business will on the listing pages of other businesses in your category. A Premium Listing gives you access to more features such as posting responses to reviews and contacting individual reviewers. Click here for more information.

How can I make a correction to the listing for my business?
BizBuzzColorado.com is eager to provide the most accurate information possible about local businesses. If you are a business owner who wants to correct information about your business on BizBuzzColorado.com, simply click on the "Is this your business?" link that appears on the profile page for your business. You will be asked to create a business account, and then you will be able to update the information in your free listing.

How can I change the specific business category for my business?
Click on the " Is this your business?" link on your business listing. You will be asked to create a business account, and then you will see your current business category. There will be a link to a list of all available business categories. If you find a category that is more appropriate for your business, you can select that category.

Can I include more than one business category on my listing?
Multiple categories are only available for our Premium Listings. For more information about the benefits of a Premium Listing, please Click here or call 303-586-1664.

How can I respond to a review of my business?
Businesses that have upgraded to a Premium Listing can post a response to any specific review they have received - subject to the standards set forth on this website. This can be an opportunity to thank a customer for a positive review or to offer a rebuttal to a negative review. The response will appear directly below the original review. This option is only available to businesses with a Premium Listing.

How can I contact a consumer who's written a review of my business?
Businesses that have upgraded to a Premium Listing can send a message directly to a consumer who's reviewed their business. This can be an opportunity to thank a customer for a positive review or to gather more information about a negative review. This option is only available to businesses with a Premium Listing.

What can I do if a review of my business is inaccurate?
Reviews are subject to our website Terms of Use and the following criteria:

1. The review must be written by an actual customer of the business or someone who attempted to become a customer.
2. The review must accurately describe the customer's experience with the business.
3. The review must only describe the customer's experience with the business.
4. Current or former employees/owners of a business may not review their own business.
5. Current or former employees/owners of a business may not review a competing business.
6. The review of a business may not mention a competing business.
7. The review of a business may not include a website address.
8. Negative reviews (1 or 2 stars) must include SPECIFIC details about why the customer was dissatisfied.

If you believe that a review of your business violates one of these guidelines, please email support@BizBuzzColorado.com.

Can I get my business listing removed from BizBuzzColorado.com?
The business listings on BizBuzzColorado.com are a resource for consumers to research and evaluate local businesses. As such, we can accommodate requests to remove businesses that no longer exist, but we cannot remove listings of active businesses. If your business no longer exists, please email support@BizBuzzColorado.com.

OTHER

Who owns BizBuzzColorado.com?
BizBuzzColorado.com is owned and operated by BizBuzz Search, LLC, a private company based in Charleston, S.C.

Copyright © 2010, BizBuzz Search, LLC. All rights reserved.